Stuck in an Elevator

We had just checked in to the hotel in Washington, DC,  and were taking our luggage up to our room on the 7th floor.  The doors to the elevator were very slow to open and close, so I figured it was just pretty old.  It started making some noises that didn't sound right and it stopped.  I thought we were just at our floor and waiting for the doors to open, but they didn't.  Somebody said we were stuck, but I didn't believe it.  But we were.  Stuck on the 6th floor, or maybe somewhere in between the 6th and 7th floors.  FORTUNATELY, it turned out that one of the men on the elevator was a hotel manager.  He had a magic key or something and made a phone call, and the elevator doors opened.  We were on the 6th floor and he had everyone get out.  It's not like we wanted to stay on.  :)  He asked my roommate, Crystal, and me where our room was, grabbed one of our huge suitcases in each hand and started running down the hall.  We had no choice but to follow him.  He led us up the stairs and deposited our suitcases in our room.  I was really impressed that he could lug those heavy bags so fast up those stairs.  The funny thing is, he said that they had had problems with that elevator earlier in the day.  Now, why didn't they shut it down???